We’re on the road every single day and so is our travel luggage. Since 2010 that luggage has been a Briggs & Riley Travelware BRX 22″ Explore upright rolling bag. Over the past 1,300+ days of full-time travel through every country in Central America plus Colombia and Ecuador in South America our bag has been packed, unpacked and overpacked, tossed in the truck, dragged out of the truck, wheeled through gravel and mud, banged up and down stairs, left alone in dingy hostels, nestled into five-star hotel rooms, dumped into water taxis and left out in the rain and the blazing sun.
One of the things that attracted us to Briggs & Riley in the first place (besides the fact that the company claims to have invented the concept of rolling luggage) is their simple as that® lifetime guarantee which states that “If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge.”
Putting the Briggs & Riley Lifetime Warranty to the test
After faithfully hauling our stuff through 11 countries, the handle on our Briggs & Riley no longer collapsed all the way, a zipper was getting stubborn and the casing that covers the extendable handle on the bottom of the bag was cracked. So, during a recent brief visit back to the US, we put the Briggs & Riley Lifetime Warranty to the test.
You can send your Briggs & Riley bag to any one of the authorized repair centers listed in the directory on the Briggs & Riley website (there are centers across the US, Asia/Pacific region, Europe and Canada). However, the company suggests that if major work is needed the bag should be returned to the factory, which is what we did.
First, we got a repair code off the Briggs & Riley website after filling out a short and easy form. Then we put our luggage and our repair code information into a box and sent it to the repair center. Shipping, which the owner pays, was about US$20. Less than two weeks later our bag was shipped back to us with a totally brand new handle system and cooperative zippers plus a note from Kevin, the repairman who worked on our bag.
And they’ll keep repairing our Briggs & Riley bag like that for life. In other words, there should be no reason to ever need to buy another piece of luggage ever again unless, of course, someone steals your awesome Briggs & Riley bag.
Interested? Buy this Trans-Americas Journey tested and approved luggage on Amazon.